Refund policy

We want you to love your Culver & Cove purchase. If something isn’t quite right, here’s how we can help:

Eligibility for Refunds

• Refunds are available within 14 days of purchase.

• Items must be unused, undamaged, and in their original packaging.

• Proof of purchase is required.

• Items that don’t meet these conditions may not be eligible for a refund.

• We cannot refund or replace products if damage occurs after delivery, or if goods are lost once received.

How to Request a Refund

1. Email us at contact@culverandcove.com with your order details.

2. We’ll provide instructions for returning your item.

3. Please do not send items back without contacting us first.

Refunds & Replacements

• Refunds are processed within 10 days of receiving the returned item.

• Refunds are issued to the original payment method.

• Shipping fees are non-refundable unless the return is due to our error.

• At our discretion, we may replace a defective product instead of refunding.

Purchases from Other Retailers

This policy only applies to products purchased directly from Culver & Cove (our website, markets, or direct orders). If you bought from a third-party stockist, please contact them directly.

Questions?

If you have any questions about our refund policy, email us anytime at contact@culverandcove.com — we’re always happy to help.

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